FAQ
Frequently Asked Questions
At Great Pretenders, we want to make sure you have the best service and products for your little ones. These are some of our FAQ’s but don’t be shy, we love hearing from you. Please feel free to contact us directly through phone, email or through social media!
Corporate and Product Inquiries
For general inquiries, including corporate information and product inquiries, please call our Customer Service Department at:
1-800-982-2642
8:00 am to 5:00 pm EST Monday – Friday
Online Ordering
Questions regarding your experience online or need help to place your order?
Please reach out to us at:
1-800-982-2642
8:00 am to 5:00 pm EST Monday – Friday
or email us at weborders@greatpretenders.ca
Are you online now? Have social media?
DM or message Katie, our Social Media Coordinator, through social media on Facebook or Instagram and have a real time chat any day of the week 8am-10pm EST.
Who do I contact about a marketing opportunity?
Have a marketing opportunity you’d like to discuss with us? Feel free to contact us via email or directly with our Marketing Director Katie.
FAQ
Shipping
Orders make take 5-7 business days to arrive. We ship all USA orders from Point Edward, Ontario.
Promotions
Please note that any items marked as sale or discounted cannot be combined with discount codes. Promotions cannot be combined, and all offers are subject to change without notice.
Costumes
Absolutely! Our costumes are designed to be worn and loved. They are even machine washable! Wash on cold on a gentle cycle, skip the bleach, drip dry, and lightly iron on low heat if necessary.
Pro Tip: Tulle gets a little wrinkly. Hang your tutu in the bathroom after a warm shower and watch the wrinkles magically disappear!
Capes are the coziest little cold-weather layer! Perfect for twirling over sweaters or jackets while still letting the costume shine through.
And those full-length gowns? They’re secretly magical… they keep little legs warm by hiding pants underneath, so kids stay snug without ever sacrificing style.
We do not use flame retardant chemicals in our costumes. Our designs focus on comfort, safety, and quality materials, so you can feel confident knowing your child is wearing pieces made without added flame-retardant treatments.