We ship all consumer orders in Canada using Canada Post. Rates are directly updated from these postal companies to our site. We also offer expedited shipping for an added cost from these carriers.This can be viewed on the check out page and updated with your shipping address. Please note, in case of postal strikes or delays, we will change carriers to accommodate. All expedited orders will ship out same day if received before 12:00 (noon).
We ship directly from our warehouse located in Sarnia, Ontario Canada. For international shipping please contact us and we can provide you a quote on shipping costs for international consumer orders.
We do our best to get your items out to you as quickly as possible. For wholesale orders, please contact us for more details on shipping and shipping charges.
Live local? Yes, we do offer local pick up. You can pick up your order at our warehouse facilities in Canada for free. We will hold your order for 30 days. If after 30 days, you have not picked up your order, you will be notified. This may result in a refund or alternate shipping options and charges.
Oh no! Sorry to hear you want to return your product. If for whatever reason you are not happy with your purchase, please contact us within 1 week of receiving your order. We will gladly exchange the item(s) or provide a store credit once items are returned to us. Items must be unworn, unwashed and with tag and packaging intact to be considered for exchange. Return shipping costs (to us) are not covered unless we have made an error in your shipment.
I am generally unsatisfied with the unworn merchandise. How do I return it?
So sorry to hear you’re unsatisfied! Let’s see how we can help! If you would like to return a product that is unworn and still in packaging, you can have your product shipped back to us and we can issue a credit to your account or card. You can also contact us for more details.
I want to exchange an item. What do I do?
If you’d like to exchange an item that is unworn and still in packaging in the original condition received, you can have your product shipped back to us. Once we receive your product and it has been inspected by our Quality Department, we will contact you to process payment for shipping and have your new item sent to you.
What do I do if I have a defective product?
Oh no! So sorry to hear that your product is defective. Let’s see how we can help. Pleasecontact us about your defective product. You may be asked if it’s off packaging, if you could send images, and the lot number located on the tag in order for us to prevent further defectives.
Sorry to hear you want to return your product. If for whatever reason you are not happy with your shipment, please contact us within 1-2 weeks of receiving your order. We will gladly exchange the item(s) or provide a credit to your account. If the product needs to be returned for whatever reason, we evaluate this on a case-by-case basis. You will most likely be asked for your invoice number, to supply 2-3 images and the lot number if product is defective.
Items must be unworn, unwashed and with tags and packaging intact to be considered for exchange. Return shipping costs (to us) are not covered unless we have made an error in your shipment.