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Shipping and Returns

Shipping

Our current processing is time is 2 business days. Our processing times excludes holidays as they may be effected due to the volume of orders & postal delays. Please note that our processing time is subject to change including events such as sales, promotions and holidays.

We ship all consumer orders in Canada with Canada Post & FedEx.  Rates are directly updated from these postal companies to our site. Great Pretenders also offers expedited shipping at an additional cost from chosen carriers. This can be viewed at check-out & updated with your shipping address. Please note, in the event of postal strikes or delays, Great Pretenders may choose to change carriers to accommodate.

We ship directly from our warehouse located in¬†Point Edward, Ontario Canada. For international shipping please contact us. Please note the ‚ÄėCountry‚Äô¬†tab at the top of the website allows you to switch between our warehouses in Canada, the USA, and Europe.

We do our best to get your items out to you as quickly as possible. If you are interested in placing a wholesale order, please contact us directly for more details on shipping and shipping charges.

Returns & Refunds

Oh no! We are sorry to hear you want to return your product. If for whatever reason you are not happy with your purchase, please contact us within 1 week of receiving your order. We will gladly work out a solution. Items must be unworn, unwashed and with tag and packaging intact to be considered for return. Returns must include a Return Authorization Number that will be provided to you. Return shipping costs (to us) are not covered. Please contact us as soon as possible to begin the return process.

 

Product Returns

I am generally unsatisfied with the unworn merchandise. How do I return it?

We are so sorry to hear you’re unsatisfied! Let’s see how we can help! If you would like to return a product that is unworn and still in packaging, you will need to acquire a Return Authorization Number from us before returning the product. Please contact us to begin the return process.

 

I want to exchange an item. What do I do?

If you’d like to exchange an item that is unworn and still in packaging in the original condition received, you will need to contact us to receive a Return Authorization Number. Please contact us for further information on the exchange process.

 

What do I do if I have a defective product?

Oh no! We are so sorry to hear that your product arrived defective. Let’s see how we can help. Please contact us about your defective product & include your order number. You may be asked to send images of your defective product if the item has been removed from packaging, as well as the lot number located on the tag in an effort to prevent further defectives. 

 

Returns & Refunds (Wholesale)

If you have any issues or concerns with the products you received, please reach out to us as soon as possible.